South Africa has established a relative contact center industry, is still about 30% growth per year. About a third of this growth relates to the offshore market operation services. Several large companies such as Lufthansa, Admiral Insurance, Carphone Warehouse Company, Shell and Asda have captive centers in South Africa. Solid foundation in South Africa, and therefore to develop and expand in order to establish its still relatively new business process outsourcing and offshore products. But if any country needs to become both an inshore and offshore destination of choice?

South Africa’s BPO market hinge around the main selling point of the language, culture, and the products and the UK, Europe and the United States affinity. It is based on the value rather than cost-based. While this is true, of course, is hoping to achieve outsourcing or offshore outsourcing to South Africa, Eastern Europe’s competitiveness than about 35% of the average savings of 40-50%, India still provides about 70% of the average savings that competition is not forged purely economic issues. So what kind of value can be obtained from the company hopes to outsource in South Africa and other veteran and Ito geographical choice?

the language flexibility
has long been recognized that India and China, different language skills, services customers is very limited. The company’s outsourcing service providers in the Pan-European market, or indeed a pan-European search for suitable sites for setting up shared service centers, the traditional attention to Eastern Europe. Poland, the Czech Republic, Hungary, Bulgaria and Romania, Serbia has a more and more young, language training of the labor force to meet their need for flexibility of language at any time supply. South Africa, not Eastern Europe, and formed a considerable stake in the linguistic diversity and provide a French, German, Dutch, Italian and Portuguese speaking considerable supply, recruitment offer 6 to 8 weeks delivery time, average Afrikaans Dutch 20 weeks long conversion. Although South Africa is the lack of services, mainly in Scandinavia or the Baltic Sea on the appropriateness of the market, it seems equipped to meet the demands of Europe’s mainstream high percentage, and the establishment of a neutral accent, the population of native English speakers brought the benefits are enormous.

the a stable labor force expansion means, in this geographically isolated shore business turnover growing and shrinking labor force by the benefits of labor arbitrage. South Africa’s labor movement is very small compared with Eastern European counterparts. This, together with a lower increase in a steady supply of well qualified individual needs – education system, more than 30 million graduates and 100,000 school leavers each year – production is sought to establish a quality sustainable offshore operations of companies enabling factors and should be confidence in the ability to deliver these to consider outsourcing to South Africa. In addition, statistics show that attrition rates in South Africa in the business process outsourcing industry hovered around 15%, which is impressive compared to about 30-35% in India and 20-30%, the average center in Eastern Europe .

the Cultural Affinity
South Africa seems to face value, is an easy target. It shares the same time zone as most of Europe, many companies want to avoid paying high premiums in time for work to Fu Wu domestic market. Connected to the activities of the main hub of Cape Town and Johannesburg are excellent, 50 + flights from various locations, the United Kingdom and the United States. High-quality infrastructure in property, telecommunications, power and utilities around the main hub. Universal appeal by the state’s way of life for expatriate employees, enabling enterprises to attract management talent to assist a business and partnership. Although the low level of crime is still a medium security risk for the general classification of many of the concerns of the country. Although no formal data privacy legislation yet in place, and international data privacy regulations is common. In monetary policy, inflation is hovering around 5% gross domestic product growth of around 4-5% a sign of stability. South Africa also have many departments and Western Europe and the United States the advantages of strong product affinity, which means that people deal with outsourcing or shared service centers for those who geography and nature with the development of understanding of the subject. All these factors should contribute to the smooth transition and a faster return on investment.